Thank you. Customer service is always a priority and our lifetime guarantee means that we will help keep your Bath Fitter working like new, for life! This guy basically sets up shop in our garage and spends countless hours trying to mold the new tub to get into the space that he thought he would have. To top it off there was no charge! They are rude and lie, don't return phone calls. A couple of years back, I had Bath Fitters change my bathtub to a walk-in shower. From the time the the rep was late to the install,we saw a lot of red flags that things just werent right.We still have not got our warranty papers,but are going to try to elevate our frustrations as high as possible,as to this date we still havent found a contact that can get things done. They are sending someone out later this week to repair the kitchen ceiling. Review #2356883 is a subjective opinion of poster. The are not given an hourly rate and usually have around 6-9 calls a week. I tried to grab the rings and turn it, but I'm not strong enough to correct the problem. Nothing fits as it should. Review #1039341 is a subjective opinion of poster. Bath Fitter Overview. Current show worker manager is very hands-off and doesn’t push quotas at all. I rely on reviews and from other reviews, they do not honor the lifetime warranty. The fact of the matter is, if my FIL was not here, there was no way that this tech could have completed the installation in the time frame that was promised to us. The shower stall was installed in one day BUT you wont have a shower door. the tech moves towards the new bath wall that surrounds the tub. Pissed Consumer © 2021 All I just finished 3 rooms in my basement. Design your own bath TODAY . Range of Accessories. Please send us an email at CS@bathfitter.com with your name, zip/postal code and phone number so we can best assist you. The service tec. 3 rooms of wiring, drywall, framing, ceiling and carpet. Learn more about our seamless bathroom remodel and renovation process, backed by 35 years of experience. I had someone come out and give me an estimate on a new tub. If a consumer is looking to do a full bathroom renovation then Bath Fitter is not the comprehensive bathroom remodeling company that can take care every single detail. It embodies the spirit of continual improvement, helping ourselves and the world become a better place every day by recognizing problems and finding solutions. The basement was flooded. Thank You for Your Reply! So I went with the color he suggested. No apologies, nothing. The contract does not specify the deposit amount and I paid for the entire job initially. We had a bathtub recovered and a shower installed a few years back. It was a positive experience with Bath Fitter and we’re pleased with everything. But, if you understand that it takes every single employee working together to make your office and company successful, and you are willing to work hard you will be rewarded. Thank you, Bath Fitter's for a job well done! Review #2162846 is a subjective opinion of poster. When the service man completed the work. Our tub looks amazing, but not $6000 amazing. I called the sales rep the next day and cancelled the job. The point is, if you have another individual coming in at a later date to install a brand new tub with nothing more to reference than a few small scale photos and your measurements, then you are in for some trouble. He looks at the tub and said it wasn't from stains it was the opposite - I scrubbed it so much the glaze wore off and now it's exposed lead paint. My tub and walls are standard and they have them stocked up in a warehouse! After a lengthy and boring introduction to the Bath Fitter business, we finalize the want/need list on our new tub. We even left him so we could get groceries & he left us a note when he was done. I had Bath Fitter come do a quote. The two primary bullet points are 1) cost and 2) completion date. Your Company (Bath fitters) converted a tub to shower in early August this year in my home. As the consumer, you are offered a myriad of designs and finishes to choose from. He also fully cleaned up when finished - something often lacking with handymen. At Bath Fitter you are provided with the opportunities to move your career forward. Third, I stated I wanted frosted doors, he stated I should get the clear doors, so the acrylic would be visible . Bath fitter is not the solution. He gave his speech and told me it would be $6800. Thanks! I hope he gets to read this. Each and every time corporate has told me I would be contacedt in 24- 48 hours and its been weeks and months with no response. We pride ourselves on our high quality product and our wonderful customer service and we couldn’t be happier that you are so pleased with the final outcome and would recommend us to your family and friends. The price level of this organization is high according to consumer reviews. Review #1027894 is a subjective opinion of poster. Rates were reasonable and they installed it a lot sooner than what the estimated time line was. If you have your bath fitter installed by an experienced professional, then the chances of any problems occurring with a bath fitter are quite small. Water has been laying under the floor that they put over the tiles. The tub is cast iron, and who knows how many modifications have been made over the 100 year existence of this place. Testimonials “We had a need for a bathroom upgrade, less vanity/sink. I highly recommend not using this company, they are an uncaring sloppy mess! Luckily for him, my very handy father in law is there. We couldn’t be happier that Mark and James went above and beyond to perform exception work. Now I think I will take them to small claims court, as they don't seem to care. Add a personalized touch to your bathroom with a custom installed bath liner from The Home Depot. Review #2277389 is a subjective opinion of poster. It has started to develop mold spots around the caulking. Review #1027893 is a subjective opinion of poster. Recent recommendations regarding this business are as follows: "Just be aware you may not have a door on … We hope to make this right and are doing are best to solve the issue! from start to finish I wasnt given all options. Check our FAQ. So I decline his offer. While working on it they allowed water to run through the floor which damaged my ceilings on the main floor. 6, Report #1234088 . They came out and replaced the trim strips to look as if it were the original installation. It cost us $2500 to have them put down a bath fitter floor lay over my tile. Look, I own my own business, so I know a thing or two about the triggers people are waiting on. What can we help you with? It's been 25 days and we still don't have a door. Please contact your local Bath Fitter branch or send us an email as CS@bathfitter.com so we can assist further. who came out wasnt very friendly at all. Second salesman went over the numbers and made some changes, such as. Most of the time Bath Fitter attempts to settle issues before complaints are filed, but that only strings trusting consumers along for a waiting period of up to months before the office makes good on their promises. Corporate is no better then the *** that tried to damage my home and charge me for it. The job did not properly adhere to the tub surface and became squishy when taking a shower, Had to pay 2X to remove the vanity. Hi Chaz, thank you for reaching out and expressing your concern. Review #1023519 is a subjective opinion of poster. On Friday he came back at 8:30 to finish the job of just replacing the tub. User's recommendation: Great product, just not happy with wear and tear. We adjourn to the living room for the grand finale: COST. A Bath Fitter acrylic liner looks exactly the same as installing a new tub with all of its demolition renovation, except that the Bath Fitter bathtub or shower liner is installed right over your existing tub or tiling in just one day. That is exactly what happened, but I'll get to that shortly. Thank you again for reaching out and don’t hesitate to ask further questions. There is not enough information available to create the chart. We’ve passed your note along to our customer service department who will handle the situation directly. Hi Dennis, we can’t thank you enough for your wonderful message. I have made no inroads towards rectifying this situation. The tech has to place all sorts of new PVC pipes on to our old pipes to get a fir for the water conduits. Review #2281500 is a subjective opinion of poster. BBB accredited since 3/19/1998. If you wish that your prior post be removed, submit a notarized letter, Instalation and customer service problems. Most commonly, consumers tend to contact Bath Fitter to ask questions about: Product/ Service, Request for Information, Staff. The tech begins his removal of our old shower wall and begins to prepare the area for the new tub. The overall rating of the company is 4.0 and consumers are mostly satisfied.. It's not possible. The bath room just look awkward. User's recommendation: Very good contractor. So He did not replace the *** I also mention to him that I thought the acrylic would go all the way to the celling. We are processing your message. www.realthanks.com. Do you have something to say about Bath Fitter? Once I had a salesman come to the house and told us that’s not what they would be doing and told me exactly what they would be doing which was to put a whole new tub in, we decided we’re going to do it. I never got my bathroom installed. The overall rating of the company is 4.0 and consumers are mostly satisfied.. My husband said "You had better leave now". It wasn't worn off, it was stains. Review #991920 is a subjective opinion of poster. This range significantly depends on the chosen bathtub, the features that the homeowners prefer, the size and current setup of the bathroom, the materials used to complete the job, and your location. First salesman came and he gave me a cost, however the cost he gave me was over the moon. Bath Fitter is a decent place to start as a show worker; there’s no kind of commission, which may lead to slightly less pay than elsewhere, but keeps competition and pushy tactics to a minimum in the booth. Pissed Consumer © 2021 All Fifth, the acrylic does not go all the way to the celling . A Bath Fitter acrylic liner looks exactly the same and is installed right over existing tiling in as little as one day. For the amount of money Im paying, Im very dissatified. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Discounts and Special Offers. Now that we are preparing to sell the house we have a major repair to fix the floor to pass inspection. Then I had no hot water for days which they eventually fixed but again water damaged my celling's. We decided to replace the tub in the bathroom of our newly purchased condo in New Jersey. I offered him a few beers, which he needed, but declined. I was also extremely pleased with the installer who did everything exactly like the salesman said he would. Dear Sir, Im writing to express the service I experienced. Contract is null and void. Believe it or not, we took the very first bath in it last week (showers only until then). Not only do the glass doors fit better than ever, but he cleaned up after himself. Bath Fitter was first mentioned on PissedConsumer on Jan 30, 2008 and since then this brand received 328 reviews. We own an old house. Review #1004547 is a subjective opinion of poster. I eventually got the owner on the phone who said I am out of luck and they were keeping my $425 deposit. He said it was actually illegal and "the county is doing checks for things like this cuz it's illegal now. Grout around bottom of shower walls and drain big gaps after one year. A week later second salesman came saying he would like to follow up and see what areas of improvements the first salesman could have improve. This is all intimidation and bullying on their part. Fourth, I stated I wanted a soap dish, build in the acrylic, he stated the tower caddy had a soap dish. He had already taken the old tub out and was trying to get the glue off. Choose the options that best fit your taste, and let our team take care of the installation and clean up. It was a nightmare! The wall goes up fairly smoothly, after the beat down. The most ideal approach to troubleshoot this issues is to sand down the coating, at that point reapply the coating at a sensible temperature. If necessary, we repair any damaged areas in your wall first to ensure a solid, secure base for your new tub or shower surround. Review #1009024 is a subjective opinion of poster. Thanks again! The Bath Fitter Process. As of today 12/13/2020 nothing has been done on their part. However, this praise does warrant some additional information regarding what you can expect with Bath Fitters. Having a brochure that shows completed jobs in the past is more than sufficient. Most of the time Bath Fitter attempts to settle issues before complaints are filed, but that only strings trusting consumers along for a waiting period of up to months before the office makes good on their promises. I leave, as I couldn't hardly breathe. Thanks again for taking the time to write such a positive review and don’t hesitate to reach out with questions. I feel like I wasnt treated with kindness and respect. We are currently recruiting for a wide array of positions across North America. I would recommend Bath Fitter's to anyone needing this type of work. There has been a comedy of errors to numerous to mention.At this point after 17 weeks of waiting I just want my deposit back and be done with bathfitter forever.I will tell everyone who has ears to steer clear of this poor company. Not even an " I'm sorry for flooding your basement " he didn't even put a plug in the pipe he had taken out that keeps gasses from getting in your home . Bath Fitter was first mentioned on PissedConsumer on Jan 30, 2008 and since then this brand received 327 reviews.. Bath Fitter ranks 32 of 873 in Household Services category. My inlaws were gracious enough to cover the costs of our bathroom remodel, and were subsequently the ones that were in discussion with the sales rep. With that said, I will fast forward to the day the sales rep showed up for our initial consultation. Bath Fitter manufactures and installs custom bathtubs, showers, and tub-to-shower conversions. The written in verbiage ONCE AGAIN states that damage to the existing shower including cracked tiles was not your responsibility. Find your future career, today! As I mentioned earlier, we have an old house, with old pipes. Thanks again for your kind words and we encourage you to share pictures on our Facebook page, @OfficialBathFitter!
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